Maetrics provides consultancy, training and auditing services, business process outsourcing, project management of quality management systems and worldwide regulatory affairs including clinical evaluation reports for the medical device, pharmaceutical, in-vitro diagnostic and life science industries.
To enable these services to be delivered effectively we work in partnership with customers, building relationships that benefit both parties. Relationships are built on the back of strong customer facing processes, supported by the knowledge, skill and expertise of staff, and enable us to clearly and openly communicate throughout delivery to enable understanding and awareness.
A key strength of our business is the ability to understand and interpret customer requirements. Allowing us to identify the most suitable and appropriate product and solution for the customer, thus giving our business the agility to react to customer concerns.
Customer satisfaction is vital to our business and we have adopted unique Service Quality Objective strategies within our company. This philosophy guides how we interact with our employees, our clients and underscores the importance of our commitment to quality. These processes also enable our customers to provide their perceptions and satisfaction on activities performed. This information is used proactively to drive improvement within our business.
Maetrics operates a global Engagement Management System across Maetrics LLC, Maetrics Ltd and Maetrics GmbH which focusses on delivering excellence to our customers and is firmly based on Quality System principles. Maetrics’ European operations, Maetrics Ltd and Maetrics GmbH have formally implemented a certified Quality Management System, in accordance with ISO 9001:2015, to support our business in working effectively and efficiently. Our business commits to managing, maintaining and improving this quality management system to ensure it continues to support our business.
In support of this policy a series of objectives have been created by Top Management, supported by ongoing monitoring and measurement, and are reviewed on an ongoing basis as part of the business management process.
Steve Cottrell, President
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